Terms of Service
Last updated: 10 July 2026
These terms are an agreement between Megan AI Ltd ("Megan", "we", "us") and the business using our website or services ("you", the "customer"). Megan AI Ltd is registered in England & Wales (company details to follow upon incorporation). Contact: hello@megan-ai.uk.
1. What these terms cover
1.1 These terms govern your use of the megan-ai.uk website and, if you subscribe, your use of the Megan platform.
1.2 When you subscribe, the plan you select — the number of gym locations, the monthly price and any options confirmed at sign-up or in an order form — becomes part of the agreement, together with these terms, our privacy policy and our data processing agreement (DPA). If the documents conflict, the order form or plan confirmation takes priority, then the DPA, then these terms.
1.3 Megan is a business-to-business service. By accepting these terms you confirm that you are acting in the course of a business and that the person accepting has authority to bind that business. Laws that protect consumers acting outside a business do not apply to this agreement.
2. The service
2.1 Megan is an AI-assisted WhatsApp messaging service for gyms. Depending on your plan, it includes: automated replies to enquiries, generated from content you approve; tools for handing conversations over to your staff; broadcast campaigns; analytics and reporting; and integrations with gym management software.
2.2 We improve the platform continuously and may add, change or remove features, but we will not materially reduce the core functionality of your plan during a period you have already paid for without telling you in advance.
2.3 The service depends on WhatsApp, which is operated by Meta. Your use of WhatsApp through Megan is also subject to Meta's own terms and policies (see section 4).
3. Accounts and eligibility
3.1 You must provide accurate account and billing information and keep it up to date.
3.2 You are responsible for keeping your login credentials confidential and for all activity under your account, including use by your staff. Tell us straight away at hello@megan-ai.uk if you suspect unauthorised access.
4. Your obligations and acceptable use
4.1 Meta and WhatsApp policies. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Meta's related business and commerce policies. Meta controls the WhatsApp network: it can restrict or suspend numbers that break its rules, and we cannot override its decisions.
4.2 Consents and opt-ins. You must have a lawful basis — and, where required, valid consent — before messaging any individual, including the marketing consents required by UK GDPR and the Privacy and Electronic Communications Regulations. Keep records of your opt-ins.
4.3 Opt-outs. The platform detects opt-out requests and automates opt-out handling, but you remain responsible for making sure that people who opt out are not messaged again.
4.4 Content. Every message sent from your WhatsApp number — whether automated or written by your staff — is your communication with your contacts, and you are responsible for it. You must not send content that is spam, unlawful, misleading, discriminatory, harassing or otherwise harmful.
4.5 Platform misuse. You must not: attempt to gain unauthorised access to the platform or its data; reverse engineer the software except where the law allows it; resell or white-label the service without our written agreement; use the service to send bulk messages unrelated to your gym business; or interfere with the operation or security of the service.
4.6 We may suspend the service if your use seriously or repeatedly breaches this section, puts other customers or our standing with Meta at risk, or if the law requires us to. Where practical we will warn you first.
5. AI-generated messaging
5.1 The service uses artificial intelligence to generate automated replies. The AI is configured with content you approve — your prices, schedules, policies and answers — and is designed to respond only within that approved knowledge.
5.2 We build safeguards into the system: it is designed to hand conversations over to a human for sensitive topics (for example medical questions, injuries or complaints) and to decline to answer questions beyond your approved content rather than guess.
5.3 Despite these safeguards, AI-generated output can be inaccurate, incomplete or unexpected. We do not guarantee that every automated reply will be correct or appropriate.
5.4 Because messages from your number are your communications (clause 4.4), you must: keep your configuration and approved content accurate and up to date; review conversations, logs and analytics regularly; and promptly correct anything the AI has got wrong.
5.5 You must not configure or use the service to give medical, legal, financial or other regulated professional advice, or in any setting where an incorrect automated message could create a serious risk to anyone's health, safety or finances.
6. Fees and payment
6.1 The subscription fee is charged monthly per gym location, in advance, on a month-to-month basis, at the price shown when you subscribe or as later changed under clause 6.4.
6.2 WhatsApp conversation fees charged by Meta are passed through to you at cost and itemised on your bill without markup. Meta sets and may change these rates; changes take effect when Meta applies them.
6.3 Prices exclude VAT and similar taxes, which are added where applicable.
6.4 We may change subscription prices by giving at least 30 days' notice by email. If you do not accept a change, you may cancel before it takes effect; continuing to use the service after that date means you accept the new price.
6.5 If a payment fails, we will notify you and retry it. If fees remain unpaid 14 days after notice we may suspend the service until payment is made, and may terminate under clause 7.4 if non-payment continues.
7. Term, cancellation and termination
7.1 Your subscription runs month to month and renews automatically until cancelled.
7.2 You can cancel at any time from your account or by emailing hello@megan-ai.uk. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded unless we have materially failed to provide the service.
7.3 After your subscription ends you have 30 days to export your data — contacts, conversations and configured content — using the platform's export tools or by asking us. After that window we delete your data from live systems, with residual copies removed from backups within a further 60 days, unless the law requires longer retention.
7.4 We may terminate the agreement: (a) if you materially breach it and do not fix the breach within 14 days of written notice; (b) immediately, if the breach cannot be fixed or involves unlawful messaging, serious violation of Meta's policies, or non-payment continuing 30 days after notice; or (c) if you become insolvent or stop trading.
7.5 Sections that by their nature should continue — including sections 8 to 12, 14 and 15 — survive termination.
8. Your data
8.1 As between you and Megan, you own your data: your contacts, conversations, lead records and the content you configure.
8.2 We process personal data within your data only as a processor acting on your instructions, under the DPA and as described in our privacy policy.
8.3 We may create and use anonymised, aggregated statistics about use of the service — for example, average response times across all customers — to operate, benchmark and improve the platform. These statistics never identify you, your members or your leads.
8.4 Your conversation data is not used to train shared or foundation AI models.
9. Intellectual property
9.1 Megan and its licensors own the platform, its software, design, documentation and branding, and all improvements to them. Nothing in this agreement transfers that ownership to you.
9.2 We grant you a non-exclusive, non-transferable licence to use the platform for your internal business purposes for the duration of your subscription.
9.3 If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or payment.
10. Warranties and disclaimers
10.1 We warrant that the service will be provided with reasonable skill and care.
10.2 We do not warrant that the service will be uninterrupted or error-free. It depends on third parties we do not control — including Meta's WhatsApp infrastructure, telecoms networks and AI model providers — and we are not responsible for their outages, policy changes or decisions, including any restriction Meta places on your WhatsApp number, although we will make reasonable efforts to help you resolve issues with Meta.
10.3 Except as set out in this agreement, all other warranties, conditions and terms implied by law are excluded to the fullest extent the law permits.
11. Limitation of liability
11.1 Nothing in this agreement excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
11.2 Subject to clause 11.1, neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings or business opportunity, arising out of or in connection with this agreement.
11.3 Subject to clauses 11.1 and 11.2, each party's total aggregate liability arising out of or in connection with this agreement is limited to the total fees you paid to Megan in the 12 months immediately before the event giving rise to the claim.
11.4 Nothing in this section limits your obligation to pay fees properly due.
12. Indemnity
12.1 You will compensate Megan for losses, claims, regulatory fines and reasonable costs arising from: (a) the content of messages sent from your account or WhatsApp number; (b) your failure to obtain required consents or to honour opt-outs; or (c) your breach of Meta's policies or of applicable law. We will notify you promptly of any such claim and will not settle it without consulting you.
13. Changes to these terms
13.1 We may update these terms from time to time. For material changes we will give at least 30 days' notice by email or in the platform. If you do not accept a change you may cancel before it takes effect; continued use after that date means you accept the updated terms. The current version always lives at megan-ai.uk.
14. General
14.1 Assignment. You may not transfer this agreement without our written consent, which we will not unreasonably withhold. We may transfer it to a successor of our business and will notify you if we do.
14.2 Entire agreement. These terms, your plan or order form, the DPA and the privacy policy form the entire agreement between us about the service and replace any earlier discussions or representations, except any made fraudulently.
14.3 Severance. If any part of these terms is found unenforceable, the rest remains in force.
14.4 Waiver. A delay in enforcing any right under this agreement is not a waiver of that right.
14.5 Third parties. No one other than you and Megan has rights under this agreement, and the Contracts (Rights of Third Parties) Act 1999 does not apply.
14.6 Notices. Formal notices must be sent by email — to you at your account email address, and to us at hello@megan-ai.uk.
15. Governing law and jurisdiction
15.1 This agreement, and any dispute arising out of or in connection with it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16. Contact
Megan AI Ltd, registered in England & Wales (company details to follow upon incorporation).
- Email: hello@megan-ai.uk
- Website: megan-ai.uk